Terms & Conditions


These terms and conditions, together with any proposal and project specifications, form the legal agreement between Elizabeth Freeman Web (‘we’) and the client (‘you’). These terms supersede any prior written or verbal agreement between us.

You indicate your acceptance of these terms by agreeing to the project, either in writing or by email.


For larger projects (£500 and over), you should pay half the quotation amount before work starts and the remainder on completion. For other projects we will invoice the full amount on completion.

You must pay Elizabeth Freeman Web within 30 days of receiving our invoice.

We reserve the right to add interest at 8% over the Bank of England base rate on late payments. If an invoice is outstanding for more than 60 days, we may remove the website to which it relates.


You should make sure that you have the right to publish any text, images or other content that you supply for publication. We will not check your content for copyright issues, nor are we liable if your website breaches someone’s copyright. You will indemnify us from any claim from a third party that their proprietary rights have been infringed which arises from materials that you have supplied.

Intellectual Property Rights

All intellectual property rights associated with any original computer software source code developed by Elizabeth Freeman Web remain with us. This means that we may reuse code developed for you on other projects.

We grant you a royalty-free, worldwide, non-exclusive, irrevocable licence to reproduce, publish or use it, in part or in whole. This means that you can use the website for as long as you want, and adapt it, without any charge in addition to the project fee.

Third Party Services

Elizabeth Freeman Web may use third party services in the project, for example credit card processing or online survey management. We will ensure that these services are integrated with your website and working correctly on delivery. We cannot be held responsible if the services subsequently change and no longer work as required. We may charge for work to investigate and correct any problems which arise.


We may use subcontractors to fulfil all or part of the project if needed.

Access Requirements

If you want us to install the website on a third-party server, you must grant us temporary read/write access to that server. We will tell you what services we require the server to support and you must ensure that it does so. We may charge for additional work needed to resolve issues arising from a hosting environment that does not meet the project’s hardware or software requirements.

Governing Law

These terms and conditions shall be governed by English law.

Limitations of Liability

Elizabeth Freeman Web’s entire liability to you in respect of any breach of its obligations, any breach of warranty, any statement, act or omission in connection with this agreement is limited to the amount quoted or charged for the project.

Elizabeth Freeman Web is not liable for any indirect or consequential loss or damage whatever in relation to your use of the website, including, but not limited to, loss of business, opportunity, data or reputation. Nor are we liable for the consequences if we pass any viruses to you.

We do not guarantee to achieve any particular position in search engine results.


We may insert a credit for Elizabeth Freeman Web on the website by displaying a hyperlink to our website.

We may reference your site in our portfolio to show prospective clients.


You have ten days to review the website and notify us of any issues which we will resolve without charge, unless they amount to a new requirement in which case we will issue a revised proposal and quote. After ten days, we will deem the website to be accepted and issue an invoice for any outstanding amounts.


If any part of these terms and conditions is declared to be invalid, it shall be deemed to be deleted and the remaining provisions will continue unaffected.

These terms and conditions do not affect your statutory rights as a consumer.

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